Failed Responses provides you with visibility into areas of your organization that need improving or are not compliant. Working hand in hand with our Analytics tool, post-inspection you will be able to identify failed items that did not meet standards so that you can drill down on exactly what went wrong, and fix it immediately.

A failed response is an extra setting you can apply to responses in your templates. By setting Failed Responses on key questions, once an inspection is complete you will be able to see the number of times this question has failed and drill down into what went wrong.

Failed Responses is a highly valuable feature for you to use in your templates. We recommend applying these to questions as you’re building your first template if you want insight into what’s working and what’s not.


Failed items applied to an existing template are not retrospective in its results. All new inspections conducted on the template with failed items will be applied.

When To Use Failed Responses

They should be added to any question that could pose a high risk or is critical to your business. For example, you may want to know if the kitchen is consistently dirty. Or whether a toilet in your hotel is being restocked with toilet paper.

Setting Up Failed Responses

  1. Edit the template you wish to apply failed items on
  2. Click on the arrow on the right side of your question below “Type of response” to expand the responses
  3. Click on the pen icon next to the response you want to set as Failed Response
  4. Choose the items you would like to set as ‘Failed’ responses and select ‘Save and apply’.
  5. Repeat with any other questions you’d like to set failed responses on and save your template
  6. Sync all your devices with the latest template to ensure they have Failed Items applied.

Failed Responses in Analytics

When a team member conducts an audit with a failed response, you will be able to view the results in your Analytics dashboard.


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