Third-Party service providers

To make improvements to our product, from time to time we may use third-party service providers and tools to collect, process and store information about our website and use of our services.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and Hotjar, have their own privacy policies which may apply to you. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us and accordingly your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

One third-party service that we use is Hotjar. Hotjar Ltd provides us services which measure and observe how users use our services in order to improve our service and our user’s experience. Information generated about the use of the website will be transmitted to and stored by Hotjar on servers in Ireland.

Information collected, processed and stored by Hotjar includes:

  • Device-specific data
  • Your device’s IP address (collected and stored in an anonymized format);
  • Your email address including first name and surname;
  • Device screen size;
  • Device type (unique device identifiers) and browser information;
  • Geographic location (country only);
  • The preferred language used to display the webpage.

User interactions

  • Mouse events;
  • Keypresses;
  • Log data

Referring domain;

  • pages visited;
  • geographic location (country only);
  • the preferred language used to display the webpage;
  • date and time when website pages were accessed.

Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar’s privacy policy is available at Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies.

To opt out of Hotjar please go to the following link:

Was this article helpful?