Sync conflicts occur when you attempt to edit a template/audit at the same time on more than one device. In this scenario, both iAuditor, the web app and iAuditor are not able to determine which version of a template/audit is the correct one.

The options for resolving sync conflicts are:

  • Keep Local – keep the version of the template/audit on your device and overwrite the one in iAuditor, the web app.
  • Keep Their Version – download the version of the template/audit from iAuditor, the web app, and overwrite the iAuditor version.
  • Keep Both – keep both versions of the template/audit (iAuditor, the web app, and the iAuditor app on your mobile device) and rename the iAuditor version of the template as a copy.

[Apple device] iOS

The sync conflict icon on iOS devices appears as a yellow exclamation mark. There will also be a notice at the top of your templates/audits lists. Tap the “Resolve” button to see the list of conflicted templates/audits, and select the template/audit in question.

   

 

Select to keep the local version, the version from iAuditor, the web app, or a copy of both templates/audits. The template/audit will then sync with your iAuditor account.

[Android device] Android

The sync conflict icon on Android devices appears as an orange exclamation mark. There will also be a notice at the top of your templates/audits lists. Tap the “Resolve” button to see the list of conflicted templates/audits, and select the template/audit in question.

   

Select to keep the local version, the version from iAuditor, the web app, or a copy of both templates/audits. The template/audit will then sync with your iAuditor account.