While using iAuditor, it may become necessary to contact our Support team to assist with a technical issue.  By sending a diagnostic log from your mobile device, you provide our team with valuable data, as well as a roadmap for how iAuditor is working with your device.

Note: Diagnostic data can only be sent from your mobile device.

The information included in your diagnostic data is limited to:

  • iAuditor version & build history
  • Diagnostic generation date and time
  • Device OS version history
  • Device and SafetyCulture user identifiers
  • Device model and type
  • App specific information such as template, audit and label counts
  • iAuditor log files

But how do you send this information to the iAuditor team?  Read on!

Sending Diagnostic Data

Diagnostic data is automatically attached to any support emails sent from iAuditor’s ‘Contact Support’ feature. The steps to send a support email are provided below:

iOS Devices

  1. Launch iAuditor.
  2. Tap the Account icon in the top-left (the Person icon) to show the menu.
  3. Tap on ‘Help & Feedback’ from the main menu.
  4. Tap the Contact Support button in the bottom, left-hand corner of the screen.
  5. A contact form will be displayed.
  6. If you have an existing support enquiry number enter it in the Description field.
  7. Fill in your information (Name and Email).
  8. Tap the blue Report a Problem button to send.

 

Android Devices

  1. Launch iAuditor.
  2. Tap the ≡ icon in the top-left to show the main menu.
  3. Tap on Settings from the main menu.
  4. Tap on Support.
  5. Tap on Email Support
  6. A contact form will be displayed.
  7. Fill in your information (Name, Email and Subject).
  8. Turn on the switches for both Include logs & Include database (advanced).
  9. If you have an existing support enquiry number, enter it at the top of the Message field, above the diagnostic information.

 

Windows 10 Devices

  1. Launch iAuditor.
  2. Tap the ≡ icon in the top-left to show the main menu and tap on ‘Help & Feedback’ from the main menu.
  3. A contact form will be displayed.
  4. If you have an existing support enquiry number, enter it at the top of the Description field.
  5. Fill in your information (Name, Email and Phone number).
  6. Tap the blue Submit button to send.

Note: We understand that iAuditor is often used to store confidential data. We do not disclose any internal audit or template data in our diagnostic data and abide by our privacy policy in the handling of all data. The diagnostic data we do produce is only what is necessary for troubleshooting common problems and assisting with identifying bugs.