While using iAuditor, it may become necessary to contact our Support team to assist with a technical issue.  By sending a diagnostic log from your mobile device, you provide our team with valuable data, as well as a roadmap for how iAuditor is working with your device.

IMPORTANT NOTE

Diagnostic data can only be sent from the iAuditor mobile app.

The information included in your diagnostic data is limited to:

  • iAuditor version & build history
  • Diagnostic generation date and time
  • Device OS version history
  • Device and SafetyCulture user identifiers
  • Device model and type
  • App specific information such as template, inspection and label counts
  • iAuditor log files

But how do you send this information to the iAuditor team?  Read on!

Sending Diagnostic Data

Diagnostic data is automatically attached to any support emails sent from iAuditor’s ‘Feedback’ feature. The steps to send a support email are provided below:

iOS Devices

  • Tap on the “More” option on the bottom-right in iAuditor.
  • Tap on the “Send Feedback” option from the “More” menu to create the diagnostic report.

 

  • Enter your name, email, and any additional details that can help with troubleshooting the issue.
  • Tap the blue “Report Problem” button to send the diagnostic report.

 

Android Devices

  • Tap on the “More” option on the bottom-right in iAuditor.
  • Tap on the “Send Feedback” option from the “More” menu to create the diagnostic report.

 

  • Enter your name, email, and any additional details that can help with troubleshooting the issue.
  • Tap the “Send” button to send the diagnostic report.

 

Windows 10 Devices

  • Tap on the ≡ icon on the top-left in iAuditor.
  • Tap on the “Help & Feedback” option in the menu to create the diagnostic report.

 

  • Enter your name, email, and any additional details that can help with troubleshooting the issue.
  • Tap the blue “Submit” button to send the diagnostic report.

 

IMPORTANT NOTE

We understand that iAuditor is often used to store confidential data. We do not disclose any internal inspection or template data in our diagnostic data and abide by our privacy policy in the handling of all data. The diagnostic data we do produce is only what is necessary for troubleshooting common problems and assisting with identifying bugs.