This guide outlines the error messages you may come across for inspections on the iAuditor mobile app and details how you can resolve each error.

Before you begin

Please note that this guide only covers the errors you may come across for inspections on the iAuditor mobile app. If you encounter an error that’s not listed in this guide, please contact our customer support team for assistance.

Edit inspection error

If you encounter an error when you try to edit an inspection, you may see one of the following two messages.

“You no longer have permission to edit this inspection, please contact your admin.”

This message indicates that you no longer have access or permission to edit the inspection. You can contact your administrator to request reinstatement of your inspection access. Once reinstated, manually sync your iAuditor mobile app to edit the inspection.

“Unable to find the inspection, please check whether it is archived.”

This message indicates that the inspection may have been archived. You can refresh the inspection list by manually syncing your iAuditor mobile app. You should also check if your iAuditor mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

Start inspection error

If you encounter an error when you try to start an inspection from a template, you may see one of the following two messages.

“You no longer have permission to use this template, please contact your admin.”

This message indicates that you no longer have access or permission to start an inspection from the template. You can contact your administrator to request reinstatement of your template access. Once reinstated, you can manually sync your iAuditor mobile app to download the template.

“This template is no longer available, please check whether it is archived.”

This message indicates that the template may have been archived. You can refresh the inspection list by manually sync your iAuditor mobile app. You should also check if your iAuditor mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

Duplicate inspection error

If you encounter an error when you try to duplicate an inspection, you may see one of the following two messages.

“You do not have permission to duplicate this inspection, please contact your admin.”

This message indicates that you no longer have access or permission to duplicate the inspection. You can contact your administrator to request reinstatement of your inspection access. Once reinstated, you can manually sync your iAuditor mobile app to duplicate the inspection.

“Failed to duplicate this inspection, please check whether it is archived.”

This message indicates that the inspection may have been archived. You can refresh the inspection list by manually sync your iAuditor mobile app. You should also check if your iAuditor mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

Archive inspection error

If you encounter an error when you try to archive an inspection, you may see one of the following two messages.

“You do not have permission to archive this inspection, please contact your admin.”

This message indicates that you no longer have access or permission to archive the inspection. You can contact your administrator to request reinstatement of your inspection access. Once reinstated, you can manually sync your iAuditor mobile app to archive the inspection.

“Failed to archive this inspection, please check whether it is already archived.”

This message indicates that the inspection may have already been archived. You can refresh the inspection list by manually sync your iAuditor mobile app. You should also check if your iAuditor mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

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