To begin the set up of your gateway and sensors visit app.safetyculture.io/sensors/setup or click the ‘add device’ button on your sensor dashboard within iAuditor. Before getting started, we recommend that you set aside 10-15 minutes to complete this process in full, however, you do have the ability to set up your gateway and then return to set up your sensor(s) at a later time.

Follow all the steps provided in the application’s self-service set-up guide. If you get stuck at any time, please review the troubleshooting steps below.

Device types

Gateway

The gateway will connect your sensors to your SafetyCulture account

 

Sensors

The sensor will capture data and send it to your SafetyCulture account via the gateway.

 

  • Industrial

 

  • Commercial (AA)

  • Coin cell

Note: your devices may look slightly different to those pictured above, this is okay.

 

Adding a gateway

To add your gateway you will be required to enter the 6 number ID Code and the 6 digit Security Code printed on the gateway into the application when requested.

I cannot see my ID or Security code (SC)?

The ID and Security Code (SC) should be located on the sticker placed on the top of the gateway body. If the sticker is not visible, or illegible due to damage or other reasons please contact support

 

I received the “ID or Security Code not found” message

Make sure that both the ID number and SC are entered correctly. Also, make sure you are entering the ID and Security Code (SC) code on the gateway, and not from the sensor.

 

I received the “Gateway unable to connect” message

If you have trouble connecting to the gateway, switch the gateway OFF using the switch on the underside, wait 30 seconds, and then switch it back ON before clicking retry.

If you continue to receive this message, Please ensure the:

  • Gateway is plugged in, turned ON. The lights on the side of the gateway should be illuminated.
  • Gateway is located in an area with good mobile reception. If you have a mobile phone with you, check to see if it has good reception. If the mobile device has limited reception this may why the gateway is unable to connect. Try moving to an area where you have better mobile reception.

If you have tried the above steps and are still unable to connect the gateway, please contact support

 

Mounting a gateway

Once you have added the gateway to your account you can now mount (physically place) the gateway. The gateway is NOT required to mounted if you choose, however, we do recommend that the gateway is placed in an area of strong mobile reception and out of the way to avoid any accidental damage. If you do wish to mount the gateway use the double sided tape provided on the back of the gateway, and follow these simple steps.

  1. Use a dry cloth to clean and thoroughly dry the area you wish to mount the gateway
  2. Peel off the protective layer from the tape
  3. Firmly place the gateway against the wall, ensuring the tape grabs before taking your hand away.
  4. Make sure antennae are pointing away from any obstructions (pointing up into the air is normally a good option)

 

Adding a sensor

To add your sensors you will be required to enter the 6 number ID Code and the 6 digit Security Code (SC) printed on the sensor into the application when requested.

I cannot see my ID or Security Code (SC)?

The ID number and Security Code (SC) should be located on the sticker placed on the top of the sensor’s body. If the sticker is not visible, or illegible due to damage or other reasons, please contact support

 

I received the “ID or Security Code not found” message

Make sure that both the ID number and Security Code (SC) are entered correctly. Also make sure you are entering the ID and Security Code (SC) from the sensor, and not from the gateway

 

I received the “Sensor unable to connect” message

If you have trouble connecting to the sensor, switch the sensor OFF, wait 30 seconds, then switch the sensor back ON before clicking retry.

 

If you continue to receive this message, Please ensure the:

  • Sensor is turned on. Make sure the sensors switch, located in the side of the sensor body (excluding, coin-cell sensors) {how to turn on coin-cell?} is in the ON position. If you have a coin-cell sensors you will not have a switch, instead, you will need to ensure the battery is installed inside the sensor. You can do this by removing the backing plate from the sensors.
  • Sensor is located within 50 meters/160 feet of the gateway. If there are obstructions such as walls between the gateway and sensors this may impact the distance the gateway and sensor can be from one another. Try moving closer to the sensors and gateway closer together to see if you are able to connect.

If you have tried the above steps and are still unable to connect the sensor please contact support

 

Installing/mounting a sensor

Once you have added the sensor to your account you can now install/mount the sensor. For full instructions on how to install a sensor, go to the Sensor installation Guide

Where you place your sensor all depends on what type of area you wish to monitor, however, It is best to follow these few steps in any application:

  • Avoid placing your sensor near doors or in any area of direct airflow
  • Place your sensor in a central area, not too high or not too low
  • Position your sensor in an area out of the way to avoid any accidental damage