Say goodbye to manual temperature checks! With sensors at iAuditor, you can monitor your assets in real-time 24/7, receive alerts when things go out of critical range, and record business-critical data automatically. This not only empowers you to stay compliant and prevent asset loss but also allows you to make informed decisions based on historical sensor data trends. Learn more about our sensor solutions and how you can get on board.

This self-installation guide takes you through the setup for iAuditor sensors, from adding and placing a gateway to adding and installing a sensor. If you’re already tracking conditions and want to integrate with iAuditor, learn more about connecting existing sensor solutions.

Before you begin

You must have the “Sensor Management” permission to add new gateways and sensors. Learn how to assign permissions as an administrator.

We recommend that you set aside ten to fifteen minutes to complete the self-installation and make sure you follow each step carefully.

During set up, you will be prompted to create or select the site name for each sensor you add. Keep in mind that at this stage, sensor sites are different from the sites used in other areas of the product such as inspections and actions. Rest assured, we do plan on bringing both together in the future!

Currently, we offer two types of sensor hardware. iAuditor and Monnit. This guide outlines the self-installation instructions for the iAuditor sensors. If your gateway and sensor don’t look like what is shown below, please check out our self-installation guide for Monnit sensors.

LoRa Gateway

iAuditor Sensor

1. Add a gateway

If you’ve already added a gateway for your sensors, skip to the “Add a sensor” section.

Web app

  1. Log in to the iAuditor web app.
  2. Select Sensors from the menu on the left-hand side.
  3. Click + Add sensor or weather on the upper-right corner of the page.
  4. Select iAuditor under “iAuditor Sensors”.
  5. Click Gateway.
  6. Click Get started.
  7. Enter the gateway’s “ID number” and “Security code (SC)”. Both can be found at the top of the gateway, next to the QR code.
  8. Click Next.
  9. Connect your gateway to a power outlet and ensure the outlet is turned on.
  10. Click Add gateway. It may take up to five minutes to add the gateway, during which you can tap Skip to return to the Sensors dashboard. However, we recommend that you wait to ensure the gateway comes online.
  11. Once the gateway is successfully added, you can click Add sensor to add a sensor or click Continue to dashboard to return to the Sensors dashboard.

Mobile app

  1. Open the iAuditor mobile app.
  2. Tap More at the lower-right corner of your screen.
  3. Select Sensors from the list of options.
  4. Tap + Add sensor or weather at the top of your screen.
  5. Select iAuditor under “iAuditor Sensors”.
  6. Tap Gateway.
  7. Tap Get started.
  8. Enter the gateway’s “ID number” and “Security code (SC)”. Both can be found at the top of the gateway, next to the QR code.
  9. Tap Next.
  10. Connect your gateway to a power outlet and ensure the outlet is turned on.
  11. Tap Add gateway. It may take up to five minutes to add the gateway, during which you can tap Skip to return to the Sensors dashboard. However, we recommend that you wait to ensure the gateway comes online.
  12. Once the gateway is successfully added, you can tap Add sensor to add a sensor or tap Continue to dashboard to return to the Sensors dashboard.

2. Place a gateway

Once you’ve added the gateway to your account, you can place the gateway.

  1. Find a location within approximately 300m/1000ft of where you will be installing your sensors and place your gateway. Ensure your chosen location has strong cellular reception. You can check cellular reception with your mobile phone.
  2. Power your gateway on by connecting it to a power outlet and ensuring the outlet is switched ON.

The gateway is not required to be mounted, but should you choose to do so, make sure the mounting bracket is installed in an area with strong cellular reception and is out of the way to avoid any accidental damage.

3. Add a sensor

Web app

If you’ve just added the gateway to your iAuditor account, skip to step 6.

  1. Log in to the iAuditor web app.
  2. Select Sensors from the menu on the left-hand side.
  3. Click + Add sensor or weather on the upper-right corner of the page.
  4. Select iAuditor under “iAuditor Sensors”.
  5. Click Sensor.
  6. Click Get started.
  7. Enter the sensor’s “ID number” and “Security code (SC)”. Both can be found at the front of the sensor, next to the QR code.
  8. Click Next.
  9. Turn on your sensor by holding the power button for two seconds, and then Next in iAuditor once the sensor light starts flashing.
  10. Fill in the following fields.
    • Sensor name: we recommend that you name the sensor after the asset or area it will be monitoring.
    • Site name: create a new or select an existing site name.
    • Sensor timezone: select the timezone of the sensor location.
  11. Click Add sensor. It may take up to two minutes to add the sensor, during which you can click Skip this step to return to the Sensors dashboard. However, we recommend that you wait to ensure the sensor comes online.
  12. Once the sensor is successfully added, you can click Add another sensor to continue adding sensors or click Done to return to the Sensors dashboard.

Mobile app

If you’ve just added the gateway to your iAuditor account, skip to step 7.

  1. Open the iAuditor mobile app.
  2. Tap More at the lower-right corner of your screen.
  3. Select Sensors from the list of options.
  4. Tap + Add sensor or weather at the top of your screen.
  5. Select iAuditor under “iAuditor Sensors”.
  6. Tap Sensor.
  7. Tap Get started.
  8. Enter the sensor’s “ID number” and “Security code (SC)”. Both can be found at the front of the sensor, next to the QR code.
  9. Tap Next.
  10. Turn on your sensor by holding the power button for two seconds, and then tap Next once the sensor light starts flashing.
  11. Fill in the following fields.
    • Sensor name: we recommend that you name the sensor after the asset or area it will be monitoring.
    • Site name: create a new or select an existing site name.
    • Sensor timezone: select the timezone of the sensor location.
  12. Tap Add sensor. It may take up to two minutes to add the sensor, during which you can tap Skip this step to return to the Sensors dashboard. However, we recommend that you wait to ensure the sensor comes online.
  13. Once the sensor is successfully added, you can tap Add another sensor to continue adding sensors or tap Done to return to the Sensors dashboard.

4. Install a sensor

Once you’ve added the sensor to your account, you can install the sensor. Where you place your sensor all depends on what type of area you want to monitor. However, it’s best to follow these best practices:

  • Avoid placing your sensor near doors or in any area of direct airflow.
  • Place your sensor in a central area, not too high and not too low.
  • Position your sensor in an area out of the way to avoid any accidental damage.

Our sensors can be installed with either double-sided tapes or cable ties, both are included with your sensors. We recommend that you use tape for smooth and dry surfaces, and cable ties for moist or low-temperature areas.

If you need to install your sensor in areas with rough or unstable surfaces, you also have the option to install with screws. We recommend screws that are countersunk flat-head with a diameter of 4mm or 5/32”. Keep in mind that screws are not provided with the sensors.

Install with double-sided tape

  1. Remove the sensor from the mounting bracket.
  2. Remove the backing off one side of the tape and apply the tape to recess at the back of the bracket, then hold for thirty seconds.
  3. Remove the remaining backing from the tape and press the mounting bracket to the surface for thirty seconds, then replace the sensor into the mounting bracket.

Install with cable ties

  1. Keep the mounting bracket attached to the sensor and thread a cable tie through each slot on either side.
  2. Attach the sensor to a secure mounting point, such as a shelving rack, and secure the cable ties.

Install with screws

  1. Remove the sensor from the mounting bracket.
  2. Attach the bracket to the surface and secure it using up to four screws.
  3. Replace the sensor into the mounting bracket.

Troubleshooting

Gateway

Where can I find my gateway’s ID number or Security code (SC)?

The ID number and Security code (SC) should be on the sticker placed on the top of the gateway body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.

I received the “ID or Security code not found” message.

Make sure you’ve entered the ID number and Security code (SC) of your gateway, not your sensor. Then double-check the letters and numbers.

Sensor

Where can I find my sensor’s ID number or Security code (SC)?

The ID number and Security code (SC) should be on the sticker placed on the front of the sensor body. If the sticker is not visible or illegible due to damage or other reasons, please contact our customer support team for assistance.

I received the “ID or Security code not found” message.

Make sure you’ve entered the ID number and Security code (SC) of your sensor, not your gateway. Then double-check the letters and numbers.

I received the “Sensor unable to connect” message.

Try turning the sensor off, wait for thirty seconds before turning it back on, and then try adding the sensor again.

If you continue to receive this message, please check the following and try adding the sensor again:

  • Make sure the sensor is powered on. You can tell if a sensor is powered on by the flashing lights on the front.
  • Make sure the sensor is within 300m/1000ft of the gateway. Obstructions between the gateway and the sensor may impact the distance. Try moving the sensor and gateway closer together to see if they’re able to connect.

Please contact our customer support team for assistance if you’re still having trouble after following the troubleshooting above.

Was this article helpful?

We love your feedback. Please tell us what you think.


Yes No
Care to share a bit more so we can continue to make improvements for you? Care to share a bit more so we can make this article even better for you? Thanks for your feedback!