There's no point in recording issues or observations if the right people don't see them. Let specific people know as soon as a particular type of issue occurs so that they can get straight onto finding a resolution.

All you need to do is set up the categories that are important to your business. For example, if you worked at a food manufacturing plant, you may have a category for "Food contamination", a category for "Faulty machinery" and a category for "General maintenance". In the second top tab in the issues area, you can change the number and names of your categories to reflect this. For each of these categories, you can then define exactly what questions your team needs to answer when they log each type of issue, so you get all the information you need each time. Then, you can set up each individual that needs to be notified when an issue belonging to one of these categories is raised. That means that your food safety specialist can get notified about any "Food contamination" issues, while the maintenance team could get both notified about "Faulty machinery" and "General maintenance".

By setting up these categories, you can get the right information, to the right person, at the right time.