We understand that in some scenarios, you may need to bring in extra resources when an issue has been reported, in order to resolve it. That’s why in addition to setting up automatic issue alerts, you can also notify people on your team after an issue has been reported and share the issue with them. If they don’t have iAuditor accounts yet, they will be able to sign up and gain access to the issue in one flow.

This article shows you how to share issues with team members and invite them at the same time.

Before you begin

You must have the “Issue Access” permission at a minimum to be able to share issues with team members and invite them at the same time. Learn how to assign permissions as an administrator.

Please note that this feature is currently only available to free teams. If you’re a Premium user and need to use this feature, please let us know by providing your feedback.

Notify and invite team members from an issue

Web app

  1. Log in to the iAuditor web app.
  2. Select “Issues” from the menu on the left-hand side.
  3. Report an issue or filter and sort the list to select the issue you wish to notify and invite team members from.
  4. This takes you to the issue activity screen. Select “Collaborate with team” on the bottom of the page.
  5. In the pop-up window, click the dropdown menu.
  6. Search and select the usernames of your team members. You can also type in the email addresses to notify and invite people outside your iAuditor team.
  7. Click “Done” on the lower-right corner of the dropdown menu.
  8. Click “Save and apply” to notify the team members and share the issue access. If you’ve selected email addresses, this sends out email links for the recipients to sign up for iAuditor and access the issue.

Mobile app

  1. Open the iAuditor mobile app.
  2. Tap on “Issues” at the bottom of your screen.
  3. Report an issue or filter and sort the list to select the issue you wish to notify and invite team members from.
  4. This takes you to the issue activity screen. Tap “Collaborate with team” at the bottom of your screen.
  5. Search and select the usernames of your team members. You can also type in the email addresses to notify and invite people outside your iAuditor team.
  6. Tap “Send” at the upper-right corner of your screen to notify the team members and share the issue access. If you’ve selected email addresses, this sends out email links for the recipients to sign up for iAuditor and access the issue.

Frequently asked questions

Who can I share an issue with?

You can share an issue with anyone, whether they have an iAuditor account or not.

What happens if the team member(s) I notify already has an iAuditor account?

The team member would receive an email with an overview of the issue, as well as an accessible link to “View issue” from a web browser.

What happens if the team member(s) I notify doesn’t have an iAuditor account?

The team member would receive an email with an overview of the issue, as well as an accessible link to “Join team & view issue”. Clicking on the link would take the team member to our sign up page to register for an iAuditor account, then view the issue straight after!

What access will the notified team member have to the issue?

The team member will have full access to the issue. Including making updates, answer prompted questions, as well as share and invite additional team members.

Can I notify team members with means other than email?

No at this stage. Email is the only form of notification for this feature.

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