The Issues feature empowers your workers to report issues as soon as they occur, and collaborate with relevant teams to resolve them as soon as possible.

This article shows you how to report issues and update existing ones on both the web app and the mobile app.

Before you begin

You must have the “Issue Access” permission at a minimum to be able to report and update issues. Learn more about permissions and how you can assign them as an administrator.

We recommend familiarizing yourself with the fields that can be configured when reporting and updating issues, allowing you to provide as much details as possible for your team:

  • Title(required): This automatically populates with the issue category appended by the date and time the issue is reported. Click on the field to edit the issue title. Allows up to 255 characters.
  • Description: The issue description. Allows up to 500 characters.
  • Status: The issue status. New issues by default start with the “Open” status.
  • Category: The issue category. Please note that updating the issue category of an issue does not trigger new alerts for the relevant group(s).
  • Site: The issue site.
  • Assignee: The issue assignee. You can assign issues to anyone in your organization, which the assignees would by default receive email and app push notifications unless configured otherwise. Please note that assigning issues to yourself does not trigger notifications.
  • Priority: The issue priority.
  • Due: The issue due date and time.
  • View report: The link view the report of the issue, including all details and activities.
  • Activity: The issue activity screen that timestamps every change in the issue, including updates to issue title, description, status, and details. You can also add comments and photos, as well as answer prompted questions to work with your team in resolving the issue.

Report an issue

Web app

  1. Log in to the iAuditor web app.
  2. Select “Issues” from the menu on the left-hand side.
  3. Click "+ Report an issue" on the top of the page.
  4. Select the issue category in the pop-up window.
  5. This takes you to the issue activity screen, allowing you to provide more details, answer prompted questions, as well as comment and attach photos for the issue.
  6. Click “Back” on the upper-left corner of the page when you’re ready to move on and return to the issues list.

Mobile app

  1. Open the iAuditor mobile app.
  2. Tap on “Issues” at the bottom of your screen.
  3. Proceed accordingly:
    Android: Tap “+“ at the lower-right corner of your screen.
    iOS: Tap “+“ at the upper-right corner of your screen.
  4. Select the issue category from the pop-up options.
  5. This takes you to the issue activity screen, where you can answer prompted questions, as well as comment and attach photos. You can also tap “Details” at the upper-right corner of your screen to provide more details for the issue.
  6. Tap the icon or “Close” at the upper-left corner of your screen when you’re ready to move on.

Update an issue

Web app

  1. Log in to the iAuditor web app.
  2. Select “Issues” from the menu on the left-hand side.
  3. Filter and sort the issues list to find and click the issue you wish to update.
  4. This takes you to the issue activity screen, allowing you to provide more details, answer prompted questions, as well as comment and attach photos for the issue.
  5. Click “Back” on the upper-left corner of the page when you’re ready to move on and return to the issues list.

Mobile app

  1. Open the iAuditor mobile app.
  2. Tap on “Issues” at the bottom of your screen.
  3. Scroll to find and tap the issue you wish to update.
  4. This takes you to the issue activity screen, where you can answer prompted questions, as well as comment and attach photos. You can also tap “Details” at the upper-right corner of your screen to provide more details for the issue.
  5. Tap the icon or “Close” at the upper-left corner of your screen when you’re ready to move on and return to the issues list.
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