The Issues feature includes a wide range of functionalities that empowers not only frontline workers to report issues as soon as one occurs, but also the teams responsible for resolving them, as they are notified immediately. However, we understand that issues might not be relevant for all users in your organization, so as an administrator, you have the ability to disable or enable the feature in your organization.

This article outlines how you can disable and enable the Issues feature through permission settings, either for everyone in your organization, or just certain users or groups. Have questions about the Issues feature? Check out our answers to some of the frequently asked questions, or contact our customer support team for assistance!

Before you begin

The Issues feature will be turned ON by default, and can only be disabled or enabled on the web app.

Only administrators can adjust the permissions to disable or enable the Issues feature for the entire organization or certain users or groups. Keep in mind that administrators by default have access to all features, including Issues, in an organization.

There are 2 permissions involved with the Issues feature:

  • Issue Management: Provides the ability to delete issues and customize issue categories in the organization. Selecting this permission automatically selects the “Issue Access” permission.
  • Issue Access: Provides the ability to report new issues and access existing ones. You need to disable this permission if you don’t want your team to see issues.

Disable Issues

  1. Log in to the iAuditor web app.
  2. Click your organization name on the lower-left corner of the page.
  3. Select “Permissions” from the tab on the top of the page.
  4. If you would like to disable the Issues feature for everyone in your organization, search for your organization name, and click the dropdown menu on the right-hand side, corresponding to your organization name. Then unselect the Issues permissions accordingly and click “Save” to disable the feature for the entire organization.
  5. If you would like to disable the Issues feature for certain users or groups, search for the user or group name, and click the dropdown menu on the right-hand side, corresponding to the user or group name. Then unselect the Issues permissions accordingly and click “Save” to disable the feature the user or group.
    IMPORTANT NOTE

    If you see the permissions grayed out, it means the user or group has inherited permissions from an existing permission setting on the page. You can hover your cursor over the “i” icon next to the greyed out permissions to find out where the permission is inherited from and edit or remove the permission first.

Enable Issues

  1. Log in to the iAuditor web app.
  2. Click your organization name on the lower-left corner of the page.
  3. Select “Permissions” from the tab on the top of the page.
  4. If you would like to enable the Issues feature for everyone in your organization, search for your organization name, and click the dropdown menu on the right-hand side, corresponding to your organization name. Then select the Issues permissions accordingly and click “Save” to enable the feature for the entire organization.
  5. If you would like to enable the Issues feature for certain users or groups, click “Assign permissions” on the upper-right corner of the page. Type in the name of the user or group in the pop-up window and click the dropdown menu below the user or group name to select the Issues permissions accordingly. Then click “Assign permission” to enable the feature for the user or group.
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