At iAuditor, we offer sensor solutions that can provide real-time visibility of your environment and alert stakeholders when monitoring metrics fall out of threshold. Whilst you can create actions from sensor alerts, we understand that you may have existing systems in place already to track issues. Using integration tools such as Zapier, you can setup sensor alerts to automatically create issues or tickets on Jira to be addressed.

This article shows you how to create a Zap to automatically create Jira issues from iAuditor sensor alerts.

Before you begin

This Zap utilizes Jira as the issue tracking system for sensor alerts. If your organization doesn’t use Jira, it can be interchanged with other connectors such as Trello and Asana. Additionally, a number of alternative steps can be used instead of issue tracking, such as adding the alerts to a spreadsheet row to record alerts over time or sending Slack notifications to notify users or channels in real-time.

If you run into any errors or have any questions regarding the integration, please contact our customer support team for assistance.

1. New Inbound Email

  1. Log in to Zapier.
  2. Click “MAKE A ZAP” on the upper-left of the page.
  3. Search and select “Email by Zapier” under “1. When this happens …”.
  4. Select “New Inbound Email” from the list of events.
  5. Click “CONTINUE”.
  6. Customize the private email address, such as “john.smith”. Then copy the full address and store it for later use.
  7. Click “CONTINUE”.
  8. Leave your Zapier window open and proceed to the intermediary steps.

Intermediary step

  1. Log in to the iAuditor web app.
  2. Select “Sensors” from the menu on the left-hand side.
  3. Click the sensor you wish to set up an alert for.
  4. See under “Alert configuration” for the alert options.
  5. Toggle on the alert you wish to set up.
  6. For the purpose of creating the Zap, we recommend that you temporarily set the threshold to a level that will definitely trigger an alert, with the duration customized to “1 minute”. Then add the email you copied in “1. New Inbound Email” to the email notification list.
  7. Click “Save” to complete the alert configuration.
  8. Wait for 1 minute, then continue to refresh the page until you see an alert visible on the top of the page.
  9. Return to Zapier.
  10. Click “Test trigger”.
  11. Click “Continue”. You can now also return to iAuditor and update the sensor alert to a more appropriate threshold.

2. Create Issue in Jira Software Cloud

  1. Search and select “Jira Software Cloud” under “2. Do this …”.
  2. Select “Create Issue” from the list of events. You may need to click “Show more events” to see the option.
  3. Click “CONTINUE”.
  4. Select your Jira Software Cloud account from the dropdown menu. If this is your first Zap with Jira Software Cloud, click “+ Add a New Account” from the dropdown menu, then sign in to Atlassian and add it to Zapier.
  5. Click “CONTINUE”.
  6. Configure the following fields.
    Project: Click the field and select the Jira project.
    Issue Type: Click the field and select the issue type.
    Issue Fields: The selected issue type’s fields will become available. You can use details from the sensor alert email to populate the issue fields. For example, click the “Summary” field and select “1. Subject”.
  7. Click “CONTINUE”.
  8. Click “TEST & CONTINUE”. This should create a new Jira issue in the selected project.
  9. Turn on your Zap to start creating Jira issues from iAuditor sensor alerts. We recommend that you also name your Zap on the upper-left corner of the page.
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