Occasionally a user may have difficulty sending an inspection report – issues sending reports can be caused by a variety of factors, and the most common problems are listed below:
- Exceeding attachment file size limits
- Misconfigured email settings
- Device restrictions
- Corporate network restrictions
Tapping “Send” when exporting the inspection report passes control to the Mail application on your device. So if there is an issue with sending email the first thing to check is whether you can send e-mail normally through your mail app. If you cannot send email, you should contact your email provider for further troubleshooting. Otherwise, read on for common problem scenarios:
Attachment File Size Limits
All email providers impose an attachment size limit. Inspections exported from iAuditor can easily exceed these limits, especially when images are added. Looking for easy ways to reducing your inspection size? You can reduce the report’s file size by compressing your media, or by omitting media from your exported reports. The steps to do this are available in our how-to guide.
Misconfigured Email Settings
Misconfigured email settings are when your email address is set up incorrectly for your device. Please contact your mail provider for help with this or your internal IT department.
Device Restrictions / Corporate Network Settings
Device restrictions are common in corporate environments. Software such as Apple’s Mobile Device Manager (MDM) is used to centrally manage and configure devices for employee use. Please check with your IT department about this as MDM will need to be set to allow iAuditor access to mail accounts.iAuditor shows “No email accounts being configured” or “No default email account available” when MDM restrictions are preventing access.
Similar Software. There are many enterprise deployment tools available that iAuditor does not work with. Support will be implemented for the most common of these (GOOD, Citrix, etc) at a later date.