The Incidents feature empowers your workers to report incidents as soon as they occur, and collaborate with relevant teams to resolve them as soon as possible.

This article shows you how to report incidents and update existing ones on both the web app and the mobile app.

Before you begin

You must have the “Incidents Access” permission at a minimum to be able to report and update incidents. Learn more about permissions and how you can assign them as an administrator.

We recommend familiarizing yourself with the fields that can be configured when reporting and updating incidents, allowing you to provide as much details as possible for your team:

  • Title(required): This automatically populates with the incident category appended by the date and time the incident is reported. Click on the field to edit the incident title. Allows up to 255 characters.
  • Description: The incident description. Allows up to 500 characters.
  • Status: The incident status. New incidents by default start with the “Open” status.
  • Category: The incident category. Please note that updating the incident category of an incident does not trigger new alerts for the relevant group(s).
  • Site: The incident site.
  • Assignee: The incident assignee. You can assign incidents to anyone in your organization, which the assignees would by default receive email and app push notifications unless configured otherwise. Please note that assigning incidents to yourself does not trigger notifications.
  • Priority: The incident priority.
  • Due: The incident due date and time.
  • View report: The link view the report of the incident, including all details and activities.
  • Activity: The incident activity screen that timestamps every change in the incident, including updates to incident title, description, status, and details. You can also add comments and photos, as well as answer prompted questions to work with your team in resolving the incident.

Report an incident

Web app

  1. Log in to the iAuditor web app.
  2. Select “Incidents” from the menu on the left-hand side.
  3. Click "+ Report an incident" on the top of the page.
  4. Select the incident category in the pop-up window.
  5. This takes you to the incident activity screen, allowing you to provide more details, answer prompted questions, as well as comment and attach photos for the incident.
  6. Click “Back” on the upper-left corner of the page when you’re ready to move on and return to the incidents list.
  7. Repeat from step 3 for any other incidents you wish to report.

Mobile app

  1. Open the iAuditor mobile app.
  2. Tap on “Incidents” at the bottom of your screen.
  3. Proceed accordingly:
    Android: Tap “+“ at the lower-right corner of your screen.
    iOS: Tap “+“ at the upper-right corner of your screen.
  4. Select the incident category from the pop-up options.
  5. This takes you to the incident activity screen, where you can answer prompted questions, as well as comment and attach photos. You can also tap “Details” at the upper-right corner of your screen to provide more details for the incident.
  6. Tap the icon or “Close” at the upper-left corner of your screen when you’re ready to move on.
  7. Repeat from step 3 for any other incidents you wish to report.

Update an incident

Web app

  1. Log in to the iAuditor web app.
  2. Select “Incidents” from the menu on the left-hand side.
  3. Filter and sort the incidents list to find and click the incident you wish to update.
  4. This takes you to the incident activity screen, allowing you to provide more details, answer prompted questions, as well as comment and attach photos for the incident.
  5. Click “Back” on the upper-left corner of the page when you’re ready to move on and return to the incidents list.
  6. Repeat from step 3 for any other incidents you wish to update.

Mobile app

  1. Open the iAuditor mobile app.
  2. Tap on “Incidents” at the bottom of your screen.
  3. Scroll to find and tap the incident you wish to update.
  4. This takes you to the incident activity screen, where you can answer prompted questions, as well as comment and attach photos. You can also tap “Details” at the upper-right corner of your screen to provide more details for the incident.
  5. Tap the icon or “Close” at the upper-left corner of your screen when you’re ready to move on and return to the incidents list.
  6. Repeat from step 3 for any other incidents you wish to update.
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