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Results for System/Technical Support

Install iAuditor APK file on Android

  • System/Technical Support

If you wish to use an Android device for iAuditor, we recommend downloading the iAuditor app from the Google Play Store where possible. However, if the app or the service is unavailable in your region, you can download the Android Package (APK) directly, and install it on your Android device. This articles outlines the steps...

Download iAuditor and sign-in

  • System/Technical Support

iAuditor is an inspection app used to empower your workers in the field. Combined with the web platform, iAuditor provides visibility and insights to help raise safety and quality standards across an organization. Your team can collect consistent data, standardize operations, send reports, identify failed areas and get problems resolved. This article will show you...

Windows app FAQ

  • System/Technical Support

Why are we discontinuing support of the iAuditor Windows 10 app? In late 2018, Microsoft announced that it would end support of the Windows 10 Mobile by December 10, 2019. As a result, we will focus our efforts on the iOS, Android, and web app versions of iAuditor, and will no longer be releasing improvements to the...

App Update FAQs

  • System/Technical Support

Why do I need to update my app? Since your last update, we've released four key changes that will help you do your work faster and easier: Task monitoring from the 'overview screen' Corrective actions & follow-up tasks Improved 'Inspections' view A new PDF report view with enhanced filtering options How do I update my...

iAuditor and GDPR

  • System/Technical Support

iAuditor, SafetyCulture, and GDPR The General Data Protection Regulation (GDPR), which took effect on May 25, 2018, overhauls and harmonizes data protection and privacy for all individuals within the European Union (EU). iAuditor and the SafetyCulture team treats the protection of customer data as one of our highest priorities, and we have our GDPR compliance...

Third-party service providers in iAuditor

  • System/Technical Support

To make improvements to our product, from time to time we may use third-party service providers and tools to collect, process and store information about our website and use of our services. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them...

Capture Temperatures with BlueTooth Thermometer

  • System/Technical Support

iAuditor allows you to collect data in a variety of ways, including temperature-specific data. This simple field is very useful for noting temperatures at given times and provides a specific place for this information.  Instead of relying on a text field, you can now designate the Temperature field to gather this data. iAuditor WebApp: Adding...

How to Sync a Device

  • System/Technical Support

Syncing transfers data between the iAuditor mobile app and the iAuditor website (our cloud servers) and allows you to backup your data. While the iAuditor mobile app will automatically sync on its own when connected to the internet, you can also manually sync data from the mobile app too. This page will show the steps...

Sync Conflicts

  • System/Technical Support

Sync conflicts occur when you attempt to edit a template/inspection at the same time on more than one device. In this scenario, both the iAuditor website and iAuditor mobile app are not able to determine which version of the template/inspection is the correct one. When a sync conflict occurs, the iAuditor mobile app displays a yellow...

Linking Storage Apps

  • System/Technical Support

Linking a Dropbox, OneDrive or Google Drive Account There are many different services available for storing your audit data to a private account on the Cloud.  Sending your reports into a third-party file storage app like DropBox, OneDrive and Google Drive is easy. iOS Devices: Linking Storage Apps Firstly you will need to register and...

Inspection reports not sending

  • System/Technical Support

Occasionally a user may have difficulty sending an inspection report - issues sending reports can be caused by a variety of factors. The most common problems are listed below: Issues with your default email client on mobile (e.g. mail, Gmail, etc.) Misconfigured email settings Exceeding attachment file size limits Device restrictions Corporate network restrictions Trouble...

Set iAuditor app language

  • System/Technical Support

We understand that iAuditor users speak a variety of languages. To support inspectors in the field we’ve configured the mobile application to use your device’s default language, making it easy for anyone to conduct an inspection. This article outlines the steps required to change the language of your iAuditor mobile application as well as listing...

Network security and URL whitelist

  • System/Technical Support

Keeping people safe is at the heart of SafetyCulture’s purpose, so we want to ensure that your data is safe and secure. Our cybersecurity program employs many controls at a technical and operational level to ensure that we have an effective, defense-in-depth approach to protect the information handled by iAuditor every day. If you’d like...

Mobile and Web Browser Requirements

  • System/Technical Support

Supported Mobile Devices and OS versions Google Android Minimum: Android 5.0 Recommended: Android 9.0 and above Recommended Phones: Samsung Galaxy S10, Pixel 3 Recommended Tablet: Samsung Galaxy Tab S4 Apple iOS Minimum: iOS 11.0 Recommended: iOS 12.0 and above Recommended Phones: iPhone 7, iPhone 8, and above Recommended Tablets: iPad Air 2, iPad Mini 4...

Sending Diagnostic Data

  • System/Technical Support

While using iAuditor, it may become necessary to contact our Support team to assist with a technical issue.  By sending a diagnostic log from your mobile device, you provide our team with valuable data, as well as a roadmap for how iAuditor is working with your device. The information included in your diagnostic data is limited to:...