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iAuditor mobile app inspection error troubleshooting guide

  • System/Technical Support

This guide outlines the error messages you may come across for inspections on the iAuditor mobile app and details how you can resolve each error. Before you begin Please note that this guide only covers the errors you may come across for inspections on the iAuditor mobile app. If you encounter an error that’s not...

How to install the iAuditor APK on Android devices

  • System/Technical Support

If you wish to use an Android device for iAuditor, we recommend that you always download the iAuditor mobile app from the Google Play Store where possible. However, if the app or the service is unavailable in your region, you can download the Android Package (APK) directly, and install it on your Android device. This...

How to download and log in to the iAuditor mobile app

  • System/Technical Support

The iAuditor mobile app is a powerful inspection software that allows you to build custom templates, conduct paperless inspections, send inspection reports, and more. If you have an iAuditor account already or have been provided one by your organization, you can download the iAuditor mobile app now to start raising your game! This article shows...

iAuditor Windows app deprecation FAQ

  • System/Technical Support

This article provides answers to some of the frequently asked questions on the deprecation of the iAuditor Windows app. Frequently asked questions Why did we discontinue support for the iAuditor Windows app? On 10 December 2019, Microsoft ended support for the Windows 10 Mobile. As a result, we decided to deprecate support for the iAuditor Windows...

iAuditor and GDPR

  • System/Technical Support

iAuditor, SafetyCulture, and GDPR The General Data Protection Regulation (GDPR), which took effect on May 25, 2018, overhauls and harmonizes data protection and privacy for all individuals within the European Union (EU). iAuditor and the SafetyCulture team treats the protection of customer data as one of our highest priorities, and we have our GDPR compliance...

How to capture temperature readings with Bluetooth thermometers

  • System/Technical Support

We understand that for some industries, measuring the temperature of assets is a critical part of daily processes. That’s why at iAuditor, we created a response type that allows you to capture numerical values in the format of temperatures. Paired with the right Bluetooth thermometer, you can accurately capture temperature readings to minimize errors and...

How to manually sync the iAuditor mobile app

  • System/Technical Support

Syncing is an essential part of the iAuditor mobile app, allowing you to synchronize the data you capture and save on your mobile device to other platforms. This ensures that the information you access on your account is always up to date, no matter where you log in from. Whilst the iAuditor mobile app syncs...

iAuditor mobile app syncing troubleshooting and settings

  • System/Technical Support

This article outlines some of the troubleshooting steps you can follow when it comes to syncing-related issues and details the settings available on the iAuditor mobile app to adjust syncing. If you’re seeing different sets of information between the mobile app and the web app, try manually syncing your iAuditor mobile app to refresh and...

How to set the iAuditor mobile app language

  • System/Technical Support

As a global company, we understand that our customers are based across the world, speaking a variety of languages. To embrace this diversity, the iAuditor mobile app is built to support some of the most spoken languages around the world, providing a localized experience for each user. This article lists the languages we support and...

Network security and URL whitelist

  • System/Technical Support

Keeping people safe is at the heart of SafetyCulture’s purpose, so we want to ensure that your data is safe and secure. Our cybersecurity program employs many controls at a technical and operational level to ensure that we have an effective, defense-in-depth approach to protect the information handled by iAuditor every day. If you’d like...

Mobile device and web browser requirements

  • System/Technical Support

This article outlines the minimum mobile device hardware and web browser versions required to run the iAuditor mobile app and web app. Mobile devices Please note that a minimum of 2GB device memory (RAM) is required to run the iAuditor mobile app. We recommend that you use one of the following mobile devices and keep...

How to report issues and send diagnostics

  • System/Technical Support

From time to time, you may run into issues when using the iAuditor mobile app, prompting you to contact our customer support team for assistance. Whilst you can always initiate live chats, emails, or phone calls to reach our team, you can also report your issues directly from the mobile app and provide diagnostics that...