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Results for Issues

How to customize issue prompted questions

  • Issues

It’s easy to report an issue to relevant teams in many workplaces, but workers can struggle to know what details they need to record for each issue. This means managers or supervisors usually have to chase up later on for investigation, which by then, the information could either be misremembered or even forgotten. Using the...

How to disable and enable Issues in your organization

  • Issues

The Issues feature includes a wide range of functionalities that empowers not only frontline workers to report issues as soon as one occurs, but also the teams responsible for resolving them, as they are notified immediately. However, we understand that issues might not be relevant for all users in your organization, so as an administrator,...

How to filter and sort issues

  • Issues

Over time, as your team reports and resolves issues, you may find the list of issues increase in quantity and become harder to manage. In these scenarios, you can use the filtering and sorting options in iAuditor to narrow down the list and access the issues that you need to view and update or export...

How to share and invite team members from issues

  • Issues

We understand that in some scenarios, you may need to bring in extra resources when an issue has been reported, in order to resolve it. That’s why in addition to setting up automatic issue alerts, you can also notify people on your team after an issue has been reported and share the issue with them....

How to answer issue prompted questions

  • Issues

It's important for workers to report issues as soon as they occur. However, without guidelines, workers can struggle to know exactly what details they need to record for each issue. This means managers or supervisors would need to chase up later on for investigation, which by then, the information could either be misremembered or even...

Spotlight functionality to iAuditor FAQ

  • Issues

This article provides answers to some of the frequently asked questions for customers moving from our Spotlight app. If the answers below still do not address your questions, please contact our customer support team for assistance. Frequently asked questions Why is Spotlight functionality moving into iAuditor, instead of staying as a separate different app? Inspection...

How to view and share issue reports

  • Issues

We understand that when it comes to issues, being able to share the full details of an issue is just as important as being able to report and resolve one in a timely manner. That’s why with the Issues feature, you can generate issue web reports that can be shared with anyone simply using web...

Issues FAQ

  • Issues

This article provides answers to some of the frequently asked questions on the Issues feature. If the answers below still do not address your questions, please contact our customer support team for assistance. Frequently asked questions What is the Issues feature? The Issues feature includes a wide range of functionalities that empowers not only frontline...

How to report and update issues

  • Issues

The Issues feature empowers your workers to report issues as soon as they occur, and collaborate with relevant teams to resolve them as soon as possible. This article shows you how to report issues and update existing ones on both the web app and the mobile app. Before you begin You must have the “Issue...

How to manage issue categories and alerts

  • Issues

It is important for workers to report issues as soon as they occur. However, it’s equally important for the right people to be alerted or notified so that they can start resolving the issue without delays. Using the Issues feature, you can utilize categories to alert or notify relevant groups when an issue has been...

How to delete issues

  • Issues

Although record-keeping is a good practice to have in all organizations, it’s still necessary at times to clean out data you no longer need. Whether it was created by mistake, or that it’s out of date and no longer relevant. This article shows you how to delete issues on the web app. Before you begin...

How to export issues to CSV

  • Issues

From time to time, the data you create on iAuditor, including issues, may need to be exported for import into another platform, or simply for record-keeping purposes. This article shows you how to export issues to CSV (Excel) on the web app and outlines the columns of data that are included in the exports. Before...