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Results for Account Management

Subscription pro-rated charges

  • Account Management

This article outlines the frequently asked questions regarding subscription billing's pro-rated charges. Including what does it mean, when does it occur, and how is it calculated. What is pro-rated (pro-rata)? Pro-rata specifically means in proportionality to some factor that can be exactly calculated. In relation to subscription services, it means the proportional cost for how...

Push, email, and Text message (SMS) notifications

  • Account Management

It's important to stay up to date on the latest information and be reminded of any tasks that need to be actioned, so that you are always on top of your game. With iAuditor, you can receive notifications for responses in inspections; action assignments and updates; incident (beta) reports and updates; as well as scheduled...

Registering for iAuditor

  • Account Management

You can register for iAuditor through the iAuditor Website or the iAuditor app. There are two ways in which you can join an organization depending on whether you have an existing iAuditor account or not: If you have an existing iAuditor account and would like to join an organization, you will receive an email invitation from...

Set up a trial and create an organization

  • Account Management

Becoming part of an organization unlocks the power to collaborate with your team without limitations. When you upgrade, you receive all the flexibility of a free account, plus unlimited inspections, on demand analytics, and the power of integrations. An Organization allows a team to work together effectively, all while keeping their information private. Set up...

Upgrading Your Account

  • Account Management

The iAuditor Premium Subscription is made for business with teams who collaborate regularly. Upgrade your iAuditor account to premium and unlock all of a free account, plus: Unlimited inspections On demand analytics Integrations To compare accounts and review information on enterprise accounts, please see our pricing page. Upgrade your Account Log in to the iAuditor Web...

Reset password

  • Account Management

This article shows you how to reset your password for your iAuditor account either from the web app or mobile app. Web app: Change password Log in to the iAuditor web app Click on your username bottom left corner of the page Select "Account Settings" From the "Password" card, click "Edit" Type in your old/existing...

Change account email or username

  • Account Management

There may be times when a username needs to be changed from one email address to another. This article shows you how to change your user account email or username on the web app (computer). Change email or username Log in to the iAuditor web app Click on your username bottom left corner of the...

Billing and Subscriptions

  • Account Management

So you have some questions about the ins and outs of billing and subscriptions?  Let's take a look at some everyday situations and how you resolve them. Update my credit card details If you changed your credit card and would like to update those details, you can do so via the iAuditor web application. Log...

Subscription management

  • Account Management

As your needs, roles, and teams change, we understand that you may need to downgrade to a free account, leave an organization, or freeze your subscription. In order to action these, we have some help below outlining the steps. Downgrade to a free account These steps will allow you to downgrade your current account to our...

Manage device limits

  • Account Management

Each user's account can register a maximum of three devices to their account, with each login to the iAuditor app on a mobile phone or tablet as a register. If you login to your fourth device, you will receive a login error indicating that "your account has reached its device limit". Once you reach the device...