Analytics is a powerful tool that can help you monitor and analyze data over time in your organization! Using the “Issues” feature, you can identify trends in your organization based on different metrics and track the number of issues created over a period of time. This allows you to understand top issue categories and work towards improving your workplace to minimize issues over time.
This article shows you how to view your organization’s issues data in the Analytics feature on the web app.
Before you begin
Please note that Analytics is a web app feature and is only available for Premium organizations. Learn how to upgrade your free account and unlock the full iAuditor experience, starting with a 30-day trial!
Keep in mind that only administrators and users with the “Issue Access” permission can view issues in Analytics. Learn how to assign permissions as an administrator.
The Issues Analytics feature is released on an open model. Meaning anyone with the “Issue Access” permission can see all issues data in the organization via Analytics, regardless of issue category access. If you would like to opt-out for your team or want to help improve Issues Analytics, please let us know by providing your feedback.
- Log in to the iAuditor web app.
- Select “Analytics” from the menu on the left-hand side.
- Select the “Issues“ tab on the top of the page.
- On this page, you will see the date filter and interval on the upper-left, as well as the following data.
By Status: Shows the number of issues created over time in a bar chart, visually differentiating open and resolved issues. Click “Open” or “Resolved” below the chart to show or hide issues, and click each bar to view the data in detail.
By Category: Shows the number of issues created by category. Click each category to view the data in detail.
By Site: Shows the top 15 sites that have reported issues, sorted from the site with the most issues reported. Click each site to view the data in detail.
By Priority: Shows the number of issues created by priority in a pie chart. Click each priority level below the chart to show or hide issues, and click each section to view the data in detail.