A failed response is an extra setting you can apply to Yes/No fields and Multiple choice fields in your templates. By setting Failed Responses on key questions, once an inspection is complete you will be able to see the number of times this question has failed and drill down into what went wrong.

Failed Responses is a highly valuable feature for you to use in your templates. We recommend applying these to questions as you’re building your first template if you want insight into what’s working and what’s not.

Note: Failed items applied to an existing template are not retrospective in its results. All new audits conducted on the template with failed items will be applied.

When To Use Failed Responses

They should be added to any question that could pose a high risk or is critical to your business. For example, you may want to know if the kitchen is consistently dirty. Or whether a toilet in your hotel is being restocked with toilet paper.

Setting Up Failed Responses

  1. Edit the template you wish to apply failed items on
  2. Click to expand one of the questions you would like to set a failed response on and click on ‘Set’ in the bottom right next to Failed response:

3. Choose the items you would like to set as ‘Failed’ responses and select ‘Done’ in the top right

4. Repeat with any other questions you’d like to set failed responses on and save your template
5. Sync all your devices with the latest template to ensure they have Failed Items applied.

Failed Responses in Analytics

When a team member conducts an audit with a failed response, you will be able to view the results in your Analytics dashboard.

Note: For information on how to view failed items results, click here.