This article shows you how to change your iAuditor account password or reset it in the event that you’ve forgotten your login credentials. If you’re an administrator or a user with the “User Management” permission, you can also email password reset emails or set new passwords for your users.

Before you begin

Keep in mind that you can only change your account password on the web app. However, you can request a password reset on both the web app and the mobile app if you’ve forgotten the details. As the password reset instructions are sent via email, you should make sure that your inbox spam filter is not blocking emails from support@safetyculture.io.

Please note that if your organization uses single sign-on (SSO) for iAuditor, you will need to reset or change your password in your organization’s SSO portal instead.

Change your password

  1. Log in to the iAuditor web app.
  2. Click your username on the lower-left corner of the page.
  3. Select “Account Settings”.
  4. Scroll to the bottom of the page and click “Edit” in the “Password” box.
  5. Type in your current password in the “Old Password” field and set your new one in the “New Password” field.
  6. Click “Change Password” to confirm the password change.

Reset your password

Web app

  1. Open the password reset page.
  2. Type in the email you use to log in to iAuditor and click “Reset password”.
  3. This sends out an email to your address. Check your email inbox for an email titled “iAuditor Password Reset”.
  4. Click the “Reset your password” link in the email to open a web page.
  5. Type in your new password and click “Reset password”.
  6. Now you can log in to the iAuditor web app with the new password.

Mobile app

  1. Open the iAuditor mobile app.
  2. Tap “Log in”.
  3. Type in the email you use to log in to iAuditor and tap “Forgot your password?”.
  4. This sends out an email to your address. Check your email inbox for an email titled “iAuditor Password Reset”.
  5. Tap the “Reset your password” link in the email to open a web page.
  6. Type in your new password and tap “Reset password”.
  7. Now you can log in to the iAuditor mobile app with the new password.
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