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As your needs, roles, and teams change, you may have to cancel a subscription to SafetyCulture or downgrade an account from one subscription type to another.

We’ve got some help below on cancelling your subscription, as well as downgrading your account to a lower subscription level.

Downgrade Your Account

Downgrading is useful if you find yourself not needing specific features of a subscription level, or have a desire to lower the monthly or annual amount you are paying for your team.

  1. Log in to iAuditor, the web app, and click on “Subscription” in the left side menu bar, under your organization tabs.
  2. Click on the “Downgrade” button. A pop-up with the various subscription tiers will appear.  Choose the subscription tier that you would like to downgrade to.

3. Confirm that you would like to Downgrade your account.


4. You will see a confirmation that the account has been downgraded.

Note: If you do not have an organization tab, you will need to go to your profile tab in the top left of the menu bar and manage your subscription from there.

Cancel Your Subscription

You may need to completely cancel your subscription at some point – creating a new organisation for another project, changing teams, even moving to a new department – we understand!  You are able to cancel your subscription by using the steps below.

  1. Log in to iAuditor, the web app, and click on “Subscription” in the left side menu bar, under your organization tabs.
  2. Click on the “Delete” button and a confirmation pop-up will appear.
  3. Choose “Cancel and Delete” to cancel your subscription and delete the organization. You can also choose to temporarily “Freeze” your organization. This will stop billing but will keep all of  your users and template/audit share intact.
  4. Once you click on “Cancel and Delete,” you will see a confirmation that the account has been cancelled.