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Mitigate your business risks with Incidents & Observations data

Compliance and risk management have never been easier with new data feeds in iAuditor analytics from Incidents & Observations.

How to disable and enable Incidents in your organization

  • Incidents

The Incidents feature includes a wide range of functionalities that empowers not only frontline workers to report incidents as soon as one occurs, but also the teams responsible for resolving them, as they are notified immediately. However, we understand that incidents might not be relevant for all users in your organization, so as an administrator,...

How to filter and sort incidents

  • Incidents

Over time, as your team reports and resolves incidents, you may find the list of incidents increase in quantity and become harder to manage. In these scenarios, you can use the filtering and sorting options in iAuditor to narrow down the list and access the incidents that you need to view and update or export...

Incidents and Observations in iAuditor

We've just launched a new incidents and observations capture feature in iAuditor! With incidents and observations, your whole team can flag when something doesn’t look right, and work together to resolve the issue. You'll be able to set your team up to capture and share incidents, hazards, near misses, and other observations easily and intuitively. 

How to use incident prompted questions

  • Incidents

It is important for workers to report incidents as soon as they occur. However, without guidelines, workers can struggle to know exactly what details they need to record right after an incident. Meaning managers or supervisors would need to chase up those details later on during the investigation process, which by then, the information could...

How to share and invite team members from incidents

  • Incidents

We understand that in some scenarios, you may need to bring in extra resources when an incident has been reported, in order to resolve it. That’s why in addition to setting up automatic incident alerts, you can also notify people on your team after an incident has been reported and share the incident with them....

How to report and update incidents

  • Incidents

The Incidents feature empowers your workers to report incidents as soon as they occur, and collaborate with relevant teams to resolve them as soon as possible. This article shows you how to report incidents and update existing ones on both the web app and the mobile app. Before you begin You must have the “Incidents...

Incidents FAQ

  • Incidents

This article provides answers to some of the frequently asked questions on the Incidents feature. If the answers below still do not address your questions, please contact our customer support team for assistance. Frequently asked questions What is the Incidents feature? The Incidents feature includes a wide range of functionalities that empowers not only frontline...

How to view and share incident reports

  • Incidents

We understand that when it comes to incidents, being able to share the full details of an incident is just as important as being able to report and resolve one in a timely manner. That’s why with the Incidents feature, you can generate incident web reports that can be shared with anyone simply using web...

How to manage incident categories and alerts

  • Incidents

It is important for workers to report incidents as soon as they occur. However, it’s equally important for the right people to be alerted or notified so that they can start resolving the incident without delays. Using the incidents feature, you can utilize categories to alert or notify relevant groups when an incident has been...

How to export incidents to CSV

  • Incidents

From time to time, the data you create on iAuditor, including incidents, may need to be exported for import into another platform, or simply for record-keeping purposes. This article shows you how to export incidents to CSV (Excel) on the web app and outlines the columns of data that are included in the exports. Before...

How to delete incidents

  • Incidents

Although record-keeping is a good practice to have in all organizations, it’s still necessary at times to clean out data you no longer need. Whether it was created by mistake, or that it’s out of date and no longer relevant. This article shows you how to delete incidents on the web app. Before you begin...

How to view incidents in Analytics

  • Analytics

Analytics is a powerful tool that can help you monitor and analyze data over time in your organization! Using the “Incidents” feature, you can identify trends in your organization based on incident categories and track the number of incidents created over a period of time. This allows you to understand top incident categories and work...

Due and overdue reminders

Now, those assigned actions, incidents, or observations can receive push notifications and automatic emails that are sent both as a reminder or as soon as an item becomes overdue.  Of course, you would still be able to turn notifications for this off if it isn’t your cup of tea – but a gentle reminder at the right time could make all the difference in getting problems resolved.

2020 Global Product Highlights

In this edition of the product roadmap, we cover the new capabilities that we promised in the last quarter. From capturing incidents and observations to ensuring your teams are set up to share their knowledge, to making the most of the data you collect that drives real change. 

Spotlight functionality to iAuditor FAQ

  • Incidents

This article provides answers to some of the frequently asked questions for customers moving from our Spotlight app. If the answers below still do not address your questions, please contact our customer support team for assistance. Frequently asked questions Why is Spotlight functionality moving into iAuditor, instead of staying as a separate app? Inspection and...

Spotlight functionality is moving into iAuditor

Incidents could be captured and described in real-time, with prompted questions to make sure that your team knows what information they need to provide right away. We’re looking at how you could capture different categories – such as a near miss, a hazard, property damage, or other – to help you look at trends and patterns across your business, and assign issues to the right people.

2019 Global Product Highlights

Vote for your #1 favorite. Global iAuditor Product Highlights covers all things iAuditor and product. Learn what we’ve recently launched, are currently launching and what’s coming by the end of 2019.

Alerts to Actions for Sensors

We're integrating Sensors alerts with Actions so you can take the steps required to deal with any incidents a sensor detects, and make sure all the right people have visibility.

Get Real-Time Updates with Webhooks

Up until recently, the only way for you to know if changes are made to inspection data is to poll the iAuditor API continuously. iAuditor webhooks work by having the customer register a URL to receive notifications of audit data changes as they happen.

Push, email, and Text message (SMS) notifications

  • Account Management

It's important to stay up to date on the latest information and be reminded of any tasks that need to be actioned, so that you are always on top of your game. With iAuditor, you can receive notifications for responses in inspections; action assignments and updates; incident reports and updates; as well as scheduled inspection...

Set up automated workflows with your inspections

Do you need to notify someone after an inspection is completed? When there are multiple flagged items? When the inspection needs approval? We are currently looking at how we can make it easier for you to automatically notify the right people or execute corrective actions from your inspections.